Order Processing
All orders placed with Ivy Trekker are processed within 1–2 business days. You will receive an order confirmation email after your purchase, followed by a shipping confirmation email once your order has been dispatched.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to follow your package’s journey until it reaches your doorstep.
Shipping Methods
We use trusted courier partners to deliver your products securely. The shipping method may vary depending on your location and the type of item ordered.
Packaging
All items are carefully packed to ensure they arrive in excellent condition. Fragile items or tech gear may receive additional protective packaging.
Delivery Notifications
You will be notified by email or SMS (if provided) once your order is out for delivery. In some locations, the delivery team may contact you to confirm a convenient drop-off time.
Incomplete or Incorrect Address
Please ensure your shipping address is entered correctly during checkout. Ivy Trekker is not responsible for delays or losses caused by incorrect or incomplete address information.
Order Issues & Support
If you experience any issues with your shipment—such as lost packages, missing items, or delivery concerns—please contact us as soon as possible at [email protected].