Overview
At Ivy Trekker, we stand behind the quality of our gear. If you’re not completely satisfied with your purchase, we offer a straightforward return and refund process. Please review the guidelines below to ensure your return is eligible.
Returns Eligibility
You may return an item within 7 days of delivery if:
- The item is unused and in its original packaging
- All tags, labels, and accessories are intact
- Proof of purchase is provided (such as your order confirmation email or receipt)
Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products not caused by transit
- Products without original packaging or accessories
- Customized or personalized items
How to Initiate a Return
To request a return, email us at [email protected] within 7 days of receiving your order. Please include:
- Your full name and order number
- Reason for the return
- Photos of the product, if applicable
We will respond within 2 business days with return instructions.
Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method, as Ivy Trekker is not responsible for items lost during return transit.
Refunds
Once we receive and inspect the returned item, you will be notified via email. If approved, a refund will be processed via cash.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery at [email protected]. Be sure to include photos of the damage and your order details. We’ll arrange for a replacement or refund at no extra cost.
Late or Missing Refunds
If you haven’t received a refund within 7 business days of confirmation, please:
- Check your bank account again
- Contact your payment provider or bank
- Contact us at [email protected] if the issue persists
Need Help?
For any questions regarding your return or refund, reach out to us anytime at [email protected].